Freight Questions.
Clear, Practical Answers.

Billion Frequently Asked Questions

Clear Answers for Moving Cargo Globally.

Importing and exporting can involve complex documentation, customs requirements, freight options and international regulations. That’s why you need a global logistics partner.

Our Q&A section answers common questions about air freight, sea freight, customs, permits, Incoterms and the shipping process, helping you plan with greater clarity.

Import & Export Guidance

Practical answers covering documentation, registration, permits, duties and customs-related requirements.

Air & Sea Freight

Understand your freight options, expected processes and what to consider before your cargo moves.

Plan with Confidence

Get the information you need to reduce uncertainty, avoid preventable delays and make informed shipping decisions.

100+

Global Airports

24/7

Support

50+

Connecting Global Trade

100%

Accountable Service

Freight & Logistics FAQs

Air Freight FAQs

What does a freight forwarding company do?
A freight forwarding company coordinates the movement of cargo from origin to destination. This includes arranging transportation, managing documentation, coordinating customs processes, communicating with service providers and helping businesses navigate international shipping requirements.

Why should I use a freight forwarder instead of managing shipments myself?
Freight forwarding reduces administrative burden, minimises compliance risks and provides access to established carrier networks. A trusted freight partner can help avoid costly delays, improve shipment visibility and simplify complex import and export processes.

What industries does Billion support?
We work with businesses across a range of industries, including manufacturing, retail, wholesale, distribution, industrial supply, agriculture, healthcare and specialised cargo sectors.

Can Billion handle both imports and exports?
Yes. We support both import and export shipments across air freight, sea freight and road freight services, helping businesses move cargo into and out of South Africa efficiently.

Why should I use a freight forwarder instead of managing shipments myself?

When should I use air freight?
Air freight is ideal for urgent, high-value, time-sensitive or critical shipments where speed is more important than transportation cost.

How long does air freight take?
Transit times vary depending on origin, destination and airline schedules. In many cases, international air freight can be completed within a few days, making it significantly faster than sea freight.

What types of cargo can be shipped by air?
Air freight can accommodate general cargo, medical shipments, perishable goods, dangerous goods, specialised equipment, high-value products and urgent spare parts, subject to airline regulations.

Is Billion an IATA-accredited freight agent?
Yes. Billion is an IATA-accredited agent, providing direct access to international airline networks and demonstrating compliance with recognised global air cargo standards.

Sea Freight FAQs

When is sea freight the best option?
Sea freight is often the most cost-effective solution for large, heavy or bulk shipments that are not time-critical.

What is the difference between FCL and LCL shipping?
FCL (Full Container Load) means you utilise an entire container for your shipment. LCL (Less than Container Load) allows multiple shippers to share container space, making it suitable for smaller consignments.

How long does sea freight take?
Transit times depend on shipping routes, port congestion, customs procedures and destination. Our team can provide estimated transit times based on your specific shipment requirements.

Can Billion manage international container shipping?
Yes. We coordinate containerised shipments across global trade routes and support clients with import, export and customs-related requirements.

Customs Clearance FAQs

What is customs clearance?
Customs clearance is the process of submitting required documentation and complying with customs regulations to allow goods to enter or leave a country legally.

What documents are required for customs clearance?
Documentation requirements vary depending on the shipment, but may include commercial invoices, packing lists, bills of lading, airway bills, permits and customs declarations.

Can customs delays be avoided?
While some factors are outside anyone's control, accurate documentation, proactive planning and experienced customs support can significantly reduce the likelihood of delays.

Does Billion assist with customs clearance?
Yes. We provide customs-related support and coordinate clearance processes to help keep shipments moving efficiently.

Road Freight FAQs

Do you offer cross-border road freight services?
Yes. We assist with road freight solutions within South Africa and across neighbouring countries where required.

When is road freight the right solution?
Road freight is often ideal for regional distribution, cross-border trade, domestic transport and situations where flexibility is important.

Can road freight be combined with air or sea freight?
Absolutely. Many shipments use a combination of transport modes as part of an integrated logistics solution.

Shipping Costs & Quotations

How is freight pricing calculated?
Freight costs depend on factors such as shipment size, weight, dimensions, destination, transport mode, urgency, customs requirements and additional handling needs.

How can I request a freight quote?
Simply contact our team with your shipment details, including origin, destination, cargo description, dimensions and timelines. We will recommend the most suitable solution and provide a quotation.

Why do freight costs sometimes change?
Freight pricing can be influenced by fuel costs, carrier surcharges, seasonal demand, port congestion, currency fluctuations and regulatory changes.

How can I avoid unexpected shipping costs?
Working with an experienced freight partner helps improve visibility and identify potential costs upfront. We believe in clear communication and helping clients understand the full logistics picture before cargo moves.

Working With Billion

Why do businesses choose Billion?
Clients choose Billion because of our responsive service, personal accountability, dedicated support, competitive pricing and practical logistics expertise. We focus on reducing complexity and helping businesses move cargo with confidence.

Will I have a dedicated point of contact?
Yes. We believe strong relationships matter. Clients work with dedicated team members who understand their freight requirements and provide ongoing support.

Do you handle specialised cargo?
Yes. We can assist with specialised cargo requirements, including dangerous goods, medical shipments, perishable goods, oversized cargo and other unique logistics needs.

How do I get started?
Contact our team to discuss your freight requirements. We will review your shipment needs, recommend the most appropriate solution and guide you through the next steps.